If you are considering changing your current background screening provider, you may find it difficult to gain support at the executive level. After all, this type of change can be potentially disruptive to your business.
However, there are many reasons why you might want to switch to a new provider including – performance issues such as unacceptably slow turnaround times, pressures to cut costs, and poor or nonexistent integration with a current or future applicant tracking system (ATS). The most compelling reason for some companies might be that an effective screening program can be a significant competitive advantage.
Screening is Not a Commodity Service
Keep in mind that when looking for a new transportation screening partner, all providers are not the same. Companies often look at the screening process as a commodity service, but this is far from the truth. You should select a vendor who has years of experience with thousands of transportation customers, and is well versed in the Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) regulations.
Key criteria when evaluating transportation screening providers
1. A well-defined process and track record: Limit the field to screening providers that offer a detailed, well-defined, and thoroughly documented implementation process that has been executed many times before. Focus on providers that have demonstrable experience with transportation organizations of all sizes and with multiple geographic locations.
2. Configuration flexibility: Transportation organizations often operate across multiple states that may have different regulatory requirements. You’ll need expert consultation on how to set up packages and users flexibly to give enough freedom to local users to do what they need to do, but still retain control and visibility at the corporate level to ensure consistency and compliance.
3. Nationwide service: Look for a background checking provider that offers a robust nationwide footprint. Small, regional service providers may not have a customer base that requires broad expertise or regulatory skills to handle multi-location organizations.
4. Dedicated implementation team: Find a screening provider that assigns a dedicated client team for the entire duration of the implementation and post-launch process. This ensures continuity throughout the project, which leads to higher quality and better outcomes.
5. In-house transportation industry expertise: Employees should possess extensive expertise with FMCSA and DOT regulations. Each member of the transportation team should bring strong credentials in his or her functional area and be trained on proper procedures and regulations.
6. Robust ATS/HR system integration: Select a screening provider that integrates well with the leading HR system vendors to provide plug-and-play interoperability between their screening solution and the most popular ATS systems. Screening systems that are pre-integrated to work with your HR platform are easier to implement and faster to deploy. This means they will be easier to use, and can be set up with minimal disruptions to your daily operations.
7. Drug and health screening: Seamlessly integrating drug and health screening services into your hiring process is an absolute necessity given the stringent (and constantly changing) state and federal regulations that govern the industry. Look for a provider that allows you to order products directly through the background screening portal, employs a nationwide network of facilities where specimens can be collected, offers the latest screening technology, and uses an electronic recordkeeping system that produces a digital audit trail. This can help reduce the cost per screen due to economies of scale.
8. Mobile device access: A transportation company’s workforce is always on the move. Hiring an experienced driver who is constantly on the road can be a challenge. Choose a screening provider that offers access to its system from the full range of mobile computing devices and utilizes digital signatures. This ensures a better user experience and may accelerate hiring times to give your organization a competitive edge in the war for talent.
Free Report: Optimizing Outcomes When Changing Transportation Employment Screening Providers (A Blueprint for Successful Change Management)
For additional information – download our complimentary whitepaper:
Optimizing Outcomes When Changing Transportation Employment Screening Providers (A Blueprint for Successful Change Management)