HireRight Press Releases

HireRight Improves Candidate Experience for Background Checks with Next Generation Applicant Center

Industry-first Solution Offers Unparalleled Transparency for Employment Screening and New Social Platform Capabilities

IRVINE, Calif., June 29, 2015 – HireRight, a leading provider of global employment screening, drug and health testing, and employment eligibility solutions, today announced its next generation Applicant Center. It is the industry’s only background check portal designed from the ground up to enhance the candidate’s experience and the employer brand, while increasing recruiting efficiency and speeding time-to-hire.

“In today’s competitive employment market where many industries are facing significant talent gaps, a positive candidate experience can be the difference between a company getting that new hire or one of their competitors getting the candidate,” said Mary O’Loughlin, vice president of customer experience, HireRight. “We’ve invested heavily to transform the screening experience for candidates to make screening easier, faster, and available at any time through our next generation Applicant Center.”

Candidates often express concern that screening seems like a mysterious behind-the-scenes process over which they have no control; Applicant Center directly addresses this concern by demystifying background checks and allowing candidates to oversee the process from any mobile device or computer. Based on a user-centric approach, the next generation Applicant Center features new social integration capabilities, a platform designed for mobile first, and a user-friendly interface that is ideal for a global audience. HireRight is the only background check provider to offer this kind of candidate-facing solution, which is aimed to help employers increase their recruiting success in a competitive talent market.

The next generation Applicant Center provides a transparent way for candidates to interact with HireRight to speed up and simplify the screening process. It guides candidates step by step through the background check process, enables candidates to supply additional information, view the status in real-time as verifications are completed, and ask any questions directly to HireRight. Applicant Center can also help reduce data entry demands on the recruiter or candidate and eliminate unnecessary steps or errors by facilitating data population from the candidate’s social profiles, such as LinkedIn, or by leveraging HireRight’s more than 50 integrations with leading HR management and applicant tracking systems.   

Applicant Center can be employer co-branded so that it provides a consistent recruiting and onboarding experience for candidates. It can also be personalized with welcome videos that help the candidate learn more about the employer and its culture. It’s designed specifically for mobile use and allows candidates to complete forms and upload photos or scans of documents that may be needed for the background check, such as diplomas or W-2s, directly from a phone, mobile device, or desktop. This capability is especially critical for digital natives and candidates around the world who use mobile as their primary device. Applicant Center includes intelligent design forms and dynamic help to provide extensive support for the candidate throughout the system. Since Applicant Center connects candidates directly with the background screening provider, the recruiter, hiring manager, and HR personnel do not have to manage the ongoing communication, which reduces their workload and improves efficiency, thus speeding up the entire process, resulting in faster time-to-hire rates.

“Between continuous innovation in the space, useful tools such as the Candidate Resentment Calculator, and long-running support of the Candidate Experience Awards, HireRight recognizes and appreciates the value that job seekers bring to the talent acquisition process,” said Elaine Orler, chairman and co-founder of Talent Board. “With the introduction of its next generation Applicant Center portal, HireRight remains a committed advocate of enhanced candidate experiences through increased transparency and improved communication.”

“The new version of Applicant Center was driven from the start by our mission to improve the candidate experience through enhanced candidate education and communication about the screening process,” said O’Loughlin. “We know that more informed candidates are more likely to have higher satisfaction rates, and this positive interaction reflects onto the recruiting process, enhancing the overall candidate experience with the employer.”

About HireRight
HireRight delivers global background checks, drug testing and employment verification services through an innovative platform to help companies hire the right candidates, so they can grow successfully, and efficiently — no matter their size or where they operate. HireRight offers a comprehensive screening solution that can be tailored to the unique needs of the organization, giving enterprises peace of mind about their people and processes. HireRight’s platform can be integrated with existing HR platforms, making it easy to use and giving candidates the best possible experience.

HireRight has headquarters in Irvine, CA, with offices across the globe. Learn more at www.HireRight.com.