IRVINE, Calif., Dec. 8, 2008 — HireRight, a leader in on-demand employment screening solutions, today announced that it has received a 2008 CustomerSat Achievement in Customer Excellence (ACE) Award from MarketTools, Inc. This is the second year in a row that HireRight has won this prestigious award. The CustomerSat ACE Award certifies, acknowledges and celebrates outstanding achievement in customer satisfaction, based on statistical analysis. It represents both rigorous application of customer feedback processes and outstanding performance as measured by those processes.
"We are delighted to recognize HireRight for its commitment to achieving the highest levels of customer satisfaction,” said John Chisholm, executive VP of MarketTools and general manager of CustomerSat. "Other measures come and go, but satisfaction is the most enduring and consistent predictor of customer loyalty, which translates into revenue and long-term profitability. The CustomerSat ACE Award validates HireRight’s ability to deliver on its promise to customers."
“We are deeply honored to be recognized with the ACE Award for achievement in customer satisfaction,” stated Eric Boden, chief executive officer, HireRight. “HireRight is committed to helping our customers achieve hiring success through effective employment screening and we strive to build our solutions around an outstanding customer experience every step of the way. Having our customers directly acknowledge that we’re doing our job well is a great reward.”
The ACE Awards recognize success and effectiveness in customer service and satisfaction. Qualifying performance is a combination of customer satisfaction mean scores and top-box rating percentages maintained during the measurement period. CustomerSat endeavors to ensure that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or a representative sampling with specified minimum confidence levels and maximum margins of error. (For more information about award criteria and scope, please visit: www.customersat.com/Services/aceawards.asp.) ACE Award winners will be recognized during the 2009 CustomerSat Leadership Conference in the spring.
MarketTools is the leading technology and solutions provider of Customer Insight Management solutions for the world’s market leaders. Through a unique combination of best-in-class research platforms, quality-assured global panels and research innovation, MarketTools enables companies to better identify new opportunities, fuel greater product success and build customer advocacy. As the first company to make online surveys widely available on the web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools’ premier portfolio of technology-based insight brands includes Zoomerang™, zTelligence™, CustomerSat™, TrueSample™, Insight Networks™, Idea Networks™ and ZoomPanel™.
MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit: www.markettools.com.
HireRight is a leading provider of on-demand employment background and drug screening solutions that help employers efficiently implement, manage and control screening programs. Many companies, including more than twenty percent of the Fortune 500, trust HireRight because the company delivers customer-focused solutions that provide greater efficiency and faster results. HireRight also provides pre-integrated employment screening services through enterprise e-recruiting solutions from top providers such as Oracle/PeopleSoft, Taleo/Vurv, ADP/VirtualEdge and PeopleAdmin. HireRight is a USIS company. HireRight’s worldwide headquarters are located in Irvine, Calif. with offices and affiliates around the globe. For more information, visit www.hireright.com.