IRVINE, Calif., Feb. 14, 2012 – HireRight, a leader in on-demand employment screening, today announced that for the fifth year in a row the company is a winner of the prestigious MarketTools ACE (Achievement in Customer Excellence) Awards. HireRight received three ACE Awards this year for its customer feedback programs measuring Overall Satisfaction by customers in the health care industry, the transportation industry, and a General category of customers from a broad range of industry segments.
“This year’s awards are particularly gratifying because we have worked diligently to address unmet needs in key markets like health care and transportation and our customers are rewarding us for delivering the kind of experience they want,” said Mike Petrullo, HireRight president and CEO. “We look forward to continuing to earn their validation by adding more value through differentiated service, solutions and expertise.”
The MarketTools ACE Awards program certifies, acknowledges, and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer satisfaction, qualify for the award. HireRight earned ACE Awards this year based on customer satisfaction for its leading background screening, drug screening and employment eligibility solutions.
"We are delighted to recognize HireRight as a leader in applying the knowledge gained from its voice of the customer program to improve overall business results,” said Scott Arnold, president and CEO of MarketTools, Inc. “We are proud that HireRight relies on MarketTools CustomerSat for its enterprise feedback management initiatives.”
“As a business committed to its customers’ success, we strive to deliver products and services in ways that make the customer and the applicant experience richer, more efficient and ultimately more satisfying,” said Petrullo.
About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2012 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction or partner satisfaction between October 1, 2010 and September 30, 2011, and complete an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the eligibility period. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of the target audience or representative sampling with specified minimum confidence levels and maximum margins of error.
HireRight is a leading provider of on-demand employment background screening, drug and health screening and employment eligibility solutions that help employers automate, manage and control screening and related programs. Many companies, including more than one-third of the Fortune 500, trust HireRight because the company delivers customer-focused solutions that provide greater efficiency and faster results. HireRight also provides pre-integrated employment screening services through e-recruiting solutions from top providers such as Oracle, Taleo, Kenexa, SAP, SilkRoad, PeopleAdmin, HealthcareSource, and HRsmart, HireRight, Inc. is an Altegrity company with worldwide headquarters located in Irvine, California and offices and affiliates around the globe. For more information, visit the company’s web site at www.hireright.com.