Getting to Know You
HireRight uses a consultative approach to implementation and will work as your partner at every point in the process to ensure that your transition to our services runs smoothly. Led by a seasoned implementation manager, our client services team works to understand the big picture as well as the specific screening, training and support needs of your organization.

Getting You Up To Speed Quickly
Web-based training sessions, comprehensive documentation and interactive e-learning tools are available. Training content includes how to set up new users, manage passwords, order reports, check report status, read reports and produce documents.

Our sophisticated training capabilities enable our customers to seamlessly and quickly launch services on a national and international basis throughout their organizations. Users are typically trained and using the system within hours.

Providing Unparalleled Customer Service
Upon implementation, you will be assigned a dedicated customer service team. The customer service team will be available to manage technical, set-up and ongoing service requirements. Our customers' satisfaction is so important to us that we have a third party organization, associated with JD Powers and Associates, conduct quarterly customer satisfaction surveys to ensure that we are exceeding client expectations.

Available When You Need Us Most
Other customer service offerings include a 24/5 toll free customer service number,
e-mail ticket submission and live chat, which is monitored by our customer service team during regular business hours.