How Do I Dispute the Accuracy of My Background Report/File?
If you believe that any information in your background / file reports is inaccurate or incomplete, you may file a dispute with HireRight for free. The dispute investigation process generally may take up to 30 days, depending on the nature, scope and source of the information being disputed.
HireRight will promptly investigate the specific information/records that you are disputing. HireRight also has trained customer service representatives who can work with you if you need assistance identifying the specific information/records that you want to dispute.
You are entitled to such information by law. If you need assistance identifying the specific information/records that you want to dispute, it may be helpful for you to first request a free copy of background / file report(s), but it is not necessary for you to do so.
For HireRight, LLC Reports
If you are unable to access or complete the form, if you would prefer to submit your dispute by telephone or regular mail, or if you require additional assistance, please contact:
HireRight Attn: Consumers Department
14002 E. 21st Street, Suite 1200
Tulsa, OK 74134
Toll-free phone: 866-521-6995 (Monday-Friday, 7am to 7pm Central Time)
Fax: (918) 664-5520
For General Information Solutions LLC Reports
Submit your dispute by telephone or regular mail:
General Information Solutions LLC
Consumer Relations Department
P.O. Box 353
Chapin, SC 29036
Toll-free phone: 866-265-4917
Toll-free fax: 866-265-4921
The federal Fair Credit Reporting Act: Summary of Your Rights Under the FCRA
For California consumers: Summary of your rights under California law
Additional background screening information and reference materials published by the FTC may be found at: http://business.ftc.gov/privacy-and-security/credit-reporting
If you believe you are the victim of identity theft, applicable information published by the CFPB may be found at: https://www.consumerfinance.gov/ask-cfpb/what-do-i-do-if-i-think-i-have-been-a-victim-of-identity-theft-en-31/, including a copy of the CFPB’s publication “Remedying the Effects of Identity Theft”, which also may be found directly at: https://files.consumerfinance.gov/f/documents/bcfp_consumer-identity-theft-rights-summary_2018-09.docx