Diversity Breeds Success

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diverse workforce

Is it a coincidence that many of the most successful organizations are also noted for their policies and practices that encourage a diverse employee base? Here’s a look at ten of the companies which the website Great Place to Work ranked as the most inclusive cultures for minorities, LGBT employees and women.

With today’s workforce growing increasingly diverse, could adopting some of these practices attract more highly-qualified job candidates?

Here’s a profile of these companies:

1.) Comcast Universal

Comcast is the largest broadcasting and cable television company in the world by revenue, the second largest pay-TV company after AT&T, the largest cable TV company and largest home Internet service provider in the United States, and the nation’s third-largest home telephone service provider.

Revenue:                                          $80,403 million
Employees Worldwide:                 159,000

2.) Hyatt Hotels International

American multinational hospitality company that manages and franchises of luxury hotels, resorts, and vacation properties. The Hyatt Corporation came into being upon purchase of the Hyatt House, at Los Angeles International Airport, on September 27, 1957. As of March 25, 2018, Hyatt has 777 properties in 54 countries. Fortune magazine ranked Hyatt #186 on its list of “America’s Best Employers” for 2018.

Worldwide Revenues:                   $4,400 million
Employees Worldwide:                 97,828

3.) Ultimate Software

American technology company that develops and sells UltiPro, a cloud-based human capital management (HCM) solution for businesses. Headquartered in Weston, Florida, the company was founded in 1990 by current president and CEO, Scott Scherr, and released its first version of software in 1993. As of the fourth quarter in 2017, Ultimate Software reported total revenues of over $940.7 million. As of 2017, the company employs more than 4,200 people and services 4,100 customers in 160 countries. Ultimate has offices around the USA, Canada, UK, and Singapore.

Worldwide Revenues:                   $781.3 million
Employees Worldwide:                 3,792

4.) Salesforce

American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management (CRM) product, Salesforce also sells commercial applications of social networking through acquisition and internal development. Salesforce was ranked first in Fortune‘s “100 Best Companies to Work For” in 2018.

Worldwide Revenues:                   $8,400 million
Employees Worldwide:                 27,070

5.) Wegmans Food Markets Inc.

Privately held American supermarket chain; it is headquartered in Rochester, New York. As of April 2018, Wegmans had 96 stores in the Atlantic and New England regions, in New York, Pennsylvania, New Jersey, Maryland, Massachusetts, and Virginia. Founded in 1916 in Rochester, Wegmans has appeared on Fortune‘s annual “100 Best Companies to Work For” list since the list first appeared in 1998. In 2018, the company was ranked No. 2, behind Salesforce.com.

Worldwide Revenues:                   $8,550.0 million
US Employees:                                  47,084

6.) Publix Super Markets

Employee-owned, American supermarket chain headquartered in Lakeland, Florida. Founded in 1930 by George W. Jenkins, Publix is a private corporation that is wholly owned by present and past employees. It is considered the largest employee-owned company in the world. Publix operates throughout the Southeastern United States, with locations in Florida (785), Georgia (186), Alabama (68), South Carolina (58), Tennessee (42), North Carolina (35), and Virginia (8).

Worldwide Revenues:                   $34 million
US Employees:                                  189,607

7.) Marriott International

American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Marriott International is headquartered in Bethesda, Maryland. It has more than 6,500 properties in 127 countries and territories around the world. In 2017, Marriott was ranked #33 on Fortune‘s “100 Best Companies to Work For” list, its twentieth appearance on the list.

Worldwide Revenues:                   $17,072 million
Employees Worldwide:                 408,500

8.) Kimpton Hotels and Restaurants

San Francisco-based hotel and restaurant brand owned by the Intercontinental Hotels Group (IHG). Founded in 1981 by William (Bill) Kimpton and led by Chief Executive Officer Mike DeFrino, the group was the largest chain of boutique hotels in the United States in 2011. It currently operates 65 hotels, all but the Kimpton Seafire Resort + Spa in Grand Cayman, Cayman Islands and the Kimpton De Witt in Amsterdam in the United States. New hotels have been announced for Toronto, Paris, Grenada, Bali, Shanghai, Sanya, and Taipei. Fortune listed it as the #11 best company to work for in 2015.

Worldwide Revenue:                     Not stated
Employees Worldwide:                 8,265

9.) Texas Health Resources

One of the largest faith-based, nonprofit health systems in the United States and the largest in North Texas in terms of inpatients and outpatients served. The health system includes Texas Health Physicians Group and hospitals under the banners of Texas Health Presbyterian, Texas Health Arlington Memorial, Texas Health Harris Methodist and Texas Health Huguley. Texas Health has affiliated with numerous organizations — from all aspects of the health care industry — to better serve the more than 7 million residents of North Texas. Texas Health has 29 hospital locations – including acute-care, short-stay, behavioral health, rehabilitation and transitional care facilities – that are owned, operated or joint-ventured with Texas Health Resources along with more than 350 outpatient facilities, satellite emergency rooms, surgery centers, fitness centers, imaging centers and other community access points including Texas Health Physician Group clinics, doctors’ offices, sleep medicine clinics, and Minute Clinics.

Worldwide Revenues:                   $4,500 million
US Employees:                                  21,686

10.) Capital One Financial Corporation

Bank holding company specializing in credit cards, auto loans, banking and savings products headquartered in McLean, Virginia.[2] Capital One is the eighth-largest commercial bank in the United States when ranked by assets and deposits, and is ranked 10th on the list of largest banks in the United States by total assets. The bank has 755 branches including 18 café style locations and 2,000 ATMs. It is ranked #100 on the Fortune 500, #17 on Fortune’s 100 Best Companies to work for list, and conducts business in the United States, Canada, and the United Kingdom.

Worldwide Revenues:                   $25,500 million
Employees Worldwide:                 47,148

 

Let’s talk a look at the top ten companies’ policies and practices:

Company Diversity Officer Written policy prohibiting discrimination Formal programs that support professional development Events connecting diverse groups Non-birth parents in same-sex relationships can take parental leave Medical care covers gender confirmation surgery
Comcast NBC Universal Senior Executive Vice President and Chief Diversity Officer Yes For under-represented racial/ethnic

minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees; Employees reentering the workforce.

300/yr. Yes Yes
Hyatt Hotels Corporation Global Vice President Diversity & Inclusion Yes For under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees. 20/yr. Yes Yes
Ultimate Software

 

Unknown Yes For under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees. 8/yr. Yes Yes
 Salesforce Chief Equality Officer Yes For under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees. 4/yr. Yes Yes
Wegmans Food Markets Senior Vice President of Human Resources Yes For under-represented racial/ethnic minority groups.

 

Unknown Yes Yes
Publix Super Markets Senior Vice President of Human Resources Yes For Women; Disabled employees; Speakers of English as a second language.

 

Unknown Unknown Unknown
Marriott International EVP & Global Chief Human Resources Officer and Global Diversity Executive Yes For under-represented racial/ethnic minority groups; Woman; Lesbian, gay, bisexual or transgender employees; Disabled employees; Speaker of English as a second language 2500/yr. Yes Yes
Kimpton Hotels & Restaurants Unknown Yes For under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees Unknown Yes Yes
Texas Health Resources Human Resources Officer Yes For speakers of English as a second language 32/yr. Yes Unknown
Capital One Financial Corporation Chief Diversity & Inclusion Officer Yes For under-represented racial/ethnic minority groups; Women; Lesbian, gay, bisexual or transgender employees; Disabled employees; Speakers of English as a second language Unknown Yes Yes

Takeaways

  • At least eight of the ten companies have an employee responsible for their diversity policies.
  • Many of the larger organizations task a senior executive to exclusively handle diversity issues.
  • In four cases, the head of HR is responsible for diversity programs
  • All organizations have a written policy that prohibits discrimination based on (at minimum) age, disability, race/ethnicity, religious beliefs, gender identity and sexual orientation.
  • All organizations conduct formal programs (such as resource groups, mentorship, networking, or other affinity groups) that support professional development
    • Most include programs for women, lesbian, gay, bisexual or transgender and disabled employees
      • Some include programs to benefit speakers of English as a second language and employees re-entering the workforce
    • Most organizations sponsor events that connect employees with peers from different racial/ethnic, religious or country-of-origin identities. Marriott holds 2500 such events each year
    • Nearly all of these top-rated organizations stand behind policies that enable non-birth parents in same-sex relationships to take parental leave, and offer medical care that covers gender confirmation surgery

Diversity

  Female Executives Minority Executives Female Mid-Level Managers Minority Mid-Level Managers Female Frontline Managers or Supervisors Minority Frontline Managers or Supervisors Race/Ethnicity Gender
Comcast NBC Universal Not reported Not reported Not reported Not reported Not reported Not reported Not reported Not reported
Hyatt Hotels Corporation 24% 10% 40% 27% 55% 39% 65% Minorities 51% Female, 49% Male
Ultimate Software

 

37% 7% 42% 21% 43% 39% 43% Minorities 49% Female, 51% Male
Salesforce 46% 15% 26% 23% 32% 29% 34% Minorities 33% Female, 67% Male
Wegmans Food Markets 26% 5% 37% 9% 49% 14% 23% Minorities 54% Female, 46% Male
Publix Super Markets 22% 9% 24% 20% 38% 32% 42% Minorities 49% Female, 51% Male
Marriott International 33% 15% 47% 29% 55% 47% 65% Minorities 54% Female, 46% Male
Kimpton Hotels & Restaurants 36% 16% 43% 32% 53% 39% 60% Minorities 47% Female, 53% Male
Texas Health Resources 50% 11% 61% 17% 76% 30% 42% Minorities 79% Female, 21% Male
Capital One Financial Corporation 7% 14% 27% 17% 41% 32% 49% Minorities 53% Female, 47% Male

Takeaways

  • All organizations employ diverse groups of employees
  • Half of the organizations cited employ more women than men
    • 79% of Texas Health Resources’ employees are women
    • Half of Texas Health Resources’ executives are women
    • 46% of Salesforce’s executives are women
    • 37% of Ultimate Software’s executives are women
  • In six out of ten top-rated organizations, minority employees hold executive positions in double-digit percentages
    • 16% of Kimpton Hotels’ executives are minority employees
    • 15% of both Salesforce and Marriott’s executives are minority employees
  • A quarter to more than half of mid-level managers in all organizations are women
    • 61% of Texas Health Resources’ mid-level managers are women
    • 43% of Kimpton Hotels mid-level managers are women
    • 42% of Ultimate Software’s mid-level managers are women
  • In half the organizations cited, women comprise more than 50% of frontline managers or supervisors
    • 76% of Texas Health Resources’ frontline managers or supervisors are women
    • 55% of both Hyatt Hotels and Marriott International’s frontline managers or supervisors are women
  • In nine out of ten top-rated companies, minorities hold at least 1/3 of frontline manager or supervisor positions
    • 47% of frontline managers or supervisors at Marriott International are minority employees
    • 47% of frontline managers or supervisors at Hyatt Hotels, Ultimate Software and Kimpton Hotels are minority employees
  • Four companies employ approximately more than 50% minority employees
    • 65% of Hyatt Hotels and Marriott Hotels’ employees are minorities
    • 60% of Kimpton Hotels employees are minorities

Conclusion

In 2017, Great Place to Work included three hospitality companies and two grocery concerns among its top ten diverse organizations. But companies in technology, healthcare, broadcasting, and finance were not far behind. Texas Health Resources, Kimpton Hotels, Ultimate Software, and Marriott were also cited in 2016.

These organizations provide excellent examples of diversity practices that broaden the net and attract a wide range of qualified employees.

Methodology used by Great Place to Work®

The Best Workplaces in Diversity offer the very best workplace experiences according to the diverse employees who work there. To determine the list, Great Place to Work® got feedback from 442,624 employees on more than 50 survey questions anonymously rating their employers.

For the purposes of this list, diverse employees were anyone who identified as a racial/ethnic minority, female, LGBTQ, disabled, or who was born in 1964 or earlier. We compared the experiences these employees reported to that of their colleagues, focusing on areas that the data revealed the most differentiation in their daily workplace experience. We also considered the degree of representation in the organization.

For example, this analysis considered:

  • Does being a diverse employee affect the extent to which employees are supported by their organizations? Do they feel fairly considered for meaningful opportunities to advance? Do they have access to information and leaders? Do they feel genuinely included in the team? Does this vary according to who you are or what job you perform for the organization?
  • Do executives earn employees confidence and provide opportunities to innovate and contribute to the organization’s success across the whole workforce?
  • How many diverse employees does the organization employ? What is the composition of its management and executive groups.
  • How does the workplace compare on these factors to others of a similar size, region or industry?

Rankings were driven by diverse employee feedback. To be considered, companies had to meet the Great Place to Work-Certified standard, have at least 50 employees, and their survey results needed at least a 95% confidence level, and a 5% margin of error or better.

Lewis Lustman

Lewis Lustman is a content marketer who enjoys developing materials that engage, inform, challenge, and hopefully entertain my audience. Lewis is a former journalist for Los Angeles Magazine and the Los Angeles Times, and has worked for a number of leading advertising, marketing, technology, and PR firms over the years. Interested in a topic that he hasn't yet tackled? Drop him a line in the comments section!

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