Applicant Support

Questions about your background check?

Commonly Asked Questions

Answers to job candidate most commonly asked questions

Depending on nature and scope of the background check your potential employer has requested, an average employment background check will typically take between two and four business days to complete.

However, a background check may take longer for a variety of reasons including the following:

  • HireRight has difficulty establishing contact with your former employers or educational institutions.In such cases, HireRight may ask you to supply a W-2 or additional information to help substantiate the information in your application or resume. Having this documentation handy and providing it quickly will help speed up the process.
  • Courts can be backlogged or closed for a holiday, which can increase the time it takes for a criminal records check to be completed.
  •  If an employer requests drug testing, you may need to be contacted by a Medical Review Officer regarding your sample’s results.
  • If your background history includes information outside of the United States, specific releases or other documentation may be needed in order to facilitate the search requested. Further, non-US courts, police ministries, or other governmental bodies housing criminal records may also be backlogged or otherwise unable to immediately respond to the search request.  Non-US employers and education institutions similarly may require additional time to respond to a verification request. If you provide the information that is requested in the initial background check form as part of the non-US check, it helps speed up the screening process.

A background check will investigate a candidate’s background based on criteria determined by their prospective or current employer.

A check of a candidate’s background may include employment, education, criminal records, credit history, motor vehicle and license record checks.

Each type of check will reveal different information pertinent to that check. A candidate should get clarification from the organization requesting the background check in order to understand what specific searches are being requested.

Unfortunately, we are unable to confirm receipt of your document until it has been filed.

Please allow time for your faxed or emailed document to be filed and remember to include your Request ID on the coversheet when submitting the documents.

After your documents have been processed you can call to confirm receipt. Documents that have been uploaded are visible as received in the Applicant Center.

Step 1: If you are not already at the login page, you will need to open the original email invitation you received to complete your background report. (If you are already at the login page, please skip ahead to Step 3.)

You will need to access the email account where you had received the email from HireRight.
The email will have been sent from HireRight Customer Support (customersupport@hireright.com).
The subject line of the email should begin with the name of the company or organization you applied to and end with your name.

               i.    For example: ABC Company Background Request for (Your Name)

Step 2:  Once you have opened this email, please locate the login URL (link). It will include a long string of letters and numbers.

 Click the link to access the login page. If you are unable to click it, please copy and paste the link into your browser’s address bar. (Please note that the link will need to be inserted into the address bar of your browser, not the search bar.)

Step 3:  Now that you have arrived at the login screen, please look just below the “Sign-In” button.

Next to where it states “Forgot your password?” there is a link that says “Click Here.”
Once you have clicked this link, you should see a window pop-up that states a “New password has been sent to your email (your email address).”

Step 4: Navigate back to your email account inbox and look for an email from HireRight Customer Support (customersupport@hireright.com). (Please note that you may need to check your spam or junk folder due to receiving multiple emails!)

The subject line will read “Your HireRight Password.”
The login URL (link) will be the same as the link provided in the original email.
Below the login URL, you will see “Your temporary password is” followed by an 8 character password made up of letters and numbers.

              i.    Please note that the password is case sensitive and be aware that some letters and numbers can be mistaken for others.
                          a. Common examples include zero (0) and the letter O, the number one (1) and lower case letter L (l), or uppercase letter I (I) for a lower case L (l) or number one (1).
                          b. ***Please Note that the next step may navigate you away from your email screen so you may wish to write down the password!***
                          c. Click the login URL (link) once again to return to the login screen.

Step 5: You should now be back at the login page.

  1. Please enter your full email address (example: you@email.com) in the field for “Login.”
  2. Enter your temporary password in the field for “Password.”
  3. Click the “Sign-In” button.

Step 6: You should now be presented with a new page allowing you to set your password.

  1.  Please enter your preferred password twice, once in each field.
  2.  ***Please note that your password will require at least one (1) uppercase letter, one (1) lowercase letter, and one (1) number with a total of at least eight (8) characters.***
  3. Once you have entered your new password in both fields and submit it, you should be redirected to complete your background application.

Step 7: You should now be able to complete your application.

  1. Should you need to log out, please remember to click “Save Form & Exit” in the upper left-hand portion of your screen.
  2. To return to the application and complete it later, please use the login URL (link) in the original email and just login with your email address and new password!

Yes. HireRight has created our Applicant Center, an easy-to-use app in multiple languages that you can access and interact with from your computer, tablet or smart phone.

If we need more information from you, you’ll receive a text or email request with a link to the Applicant Center where you can directly upload scans or photos of the requested documents.

When the verification is complete, our Next-Generation Applicant Center will let you see exactly what your report will look like.

A background check will investigate a candidate’s background based on criteria determined by their prospective or current employer.

A check of a candidate’s background may include employment, education, criminal records, credit history, motor vehicle and license record checks.

Each type of check will reveal different information pertinent to that check. A candidate should get clarification from the organization requesting the background check in order to understand what specific searches are being requested.

A misdemeanor or felony conviction or legally reportable non-conviction will show up on a background check if the employer is requesting a criminal check that includes misdemeanors and felony level crimes.

There are several different ways to find your work history information, including:

  • Accessing past tax records, W2 or 1099 forms, or paystubs
  • Submitting a Request for Social Security Earnings Information Form (requires fee) with the Social Security Administration
  • Contacting previous employers’ human resources departments

You may request at any time a copy of your background reports (if any) previously prepared by HireRight, and/or your active database files (if any) maintained on you by HireRight, by completing and submitting the form below.

CDL drivers also may use this form to request a copy of your DAC report/file. HireRight will also provide you a list of all HireRight customers who may have received your background report during the last 2 years.

I want a copy of my HireRight Background Report / File

If you are unable to access or complete the form, if you would prefer to submit your request by telephone, fax or regular mail, or if you require additional assistance, please contact HireRight Customer Service at:

HireRight Customer Service
Telephone: (800) 381-0645 (Monday-Friday, 7am to 7pm Central Time)
Fax: (918) 664-5520

Address:
HireRight
Attn: Consumers Department
14002 E. 21st Street, Suite 1200
Tulsa, OK 74134

Additional Information

The federal Fair Credit Reporting Act: Summary of Your Rights Under the FCRA

For California consumers: Summary of your rights under California law

Additional background screening information and reference materials published by the FTC may be found at: http://business.ftc.gov/privacy-and-security/credit-reporting

If you believe you are the victim of identity theft, applicable information published by the FTC may be found at: http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/defend.html, including a copy of the FTC’s publication “Remedying the Effects of Identity Theft”, which also may be found directly at: http://www.ftc.gov/bcp/edu/pubs/consumer/idtheft/idt09.pdf

If you believe that any information in your background / file reports is inaccurate or incomplete, you may file a dispute with HireRight for free. The dispute investigation process generally may take up to 30 days, depending on the nature, scope and source of the information being disputed.

HireRight will promptly investigate the specific information/records that you are disputing. HireRight also has trained customer service representatives who can work with you if you need assistance identifying the specific information/records that you want to dispute.

You may contact HireRight Customer Service at 866-521-6995. Upon request, HireRight also will provide you with a free copy of background / file report(s), which you may request by clicking here or by contacting Customer Service at 866-521-6995.

You are entitled to such information by law. If you need assistance identifying the specific information/records that you want to dispute, it may be helpful for you to first request a free copy of background / file report(s), but it is not necessary for you to do so.

I want to dispute the accuracy of my background report

If you are unable to access or complete the form, if you would prefer to submit your dispute by telephone or regular mail, or if you require additional assistance, please contact HireRight Customer Service:

HireRight Customer Service
Telephone: 866-521-6995 (Monday-Friday, 7am to 7pm Central Time)
Fax: (918) 664-5520

Address: HireRight Attn: Consumers Department 14002 E. 21st Street, Suite 1200 Tulsa, OK 74134

Additional Information
The federal Fair Credit Reporting Act: Summary of Your Rights Under the FCRA

For California consumers: Summary of your rights under California law

Additional background screening information and reference materials published by the FTC may be found at: http://business.ftc.gov/privacy-and-security/credit-reporting

If you believe you are the victim of identity theft, applicable information published by the FTC may be found at: http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/defend.html, including a copy of the FTC’s publication “Remedying the Effects of Identity Theft”, which also may be found directly at: http://www.ftc.gov/bcp/edu/pubs/consumer/idtheft/idt09.pdf

Find more answers to commonly asked questions in the Candidate Help Center

Still have a question? You can fill out this form or call us at 866-521-6995