IRVINE, Calif., Feb 17, 2011 – HireRight, a leader in employment background screening, drug screening and employment eligibility solutions, today announced that the company has won a 2011 MarketTools ACE (Achievement in Customer Excellence) Award. This is the fourth year in a row that HireRight has been recognized with the ACE award.
"High customer, employee and partner satisfaction levels are critical drivers of business growth and long-term profitability," said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize HireRight for its commitment to achieving the highest levels of satisfaction and loyalty, and we are proud that they rely on MarketTools CustomerSat for their enterprise feedback management initiatives."
The MarketTools ACE Award certifies and celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a MarketTools ACE Award is a distinct honor that demonstrates the recipient's rigorous application of enterprise feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools' clients, already a select group highly committed to customer, employee and partner satisfaction, qualify for the award. HireRight earned the MarketTools ACE Award based on direct feedback from its customer base regarding its leading background screening, drug screening and employment eligibility solutions.
"We are gratified to see our focus on delivering a great customer experience pay off in high satisfaction scores from our customers, and we're thrilled to be recognized again with the prestigious MarketTools ACE Award," said Mike Petrullo, president and CEO of HireRight.
About the MarketTools ACE Awards
Established in 2005, the MarketTools ACE Awards program recognizes outstanding achievement in customer, employee and partner satisfaction. To be eligible for a 2011 MarketTools ACE Award, clients must have conducted one or more surveys to assess customer satisfaction, employee satisfaction, or partner satisfaction between October 1, 2009 and September 30, 2010, and completed an application form. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the qualifying period. The customer feedback on which awards are based must be representative of the entire business, or qualifying business unit or business segment, to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or representative sampling with specified minimum confidence levels and maximum margins of error.
About MarketTools, Inc.
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™, TrueSample®, Zoomerang®, ZoomPanel® and ZoomPanel Tech™. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit: www.markettools.com.
HireRight is a leading provider of on-demand employment background screening, drug and health screening and employment eligibility solutions that help employers automate, manage and control screening and related programs. Many companies, including more than one-third of the Fortune 500, trust HireRight because the company delivers customer-focused solutions that provide greater efficiency and faster results. HireRight also provides pre-integrated employment screening services through e-recruiting solutions from top providers such as Oracle, Taleo, Kenexa, SAP, ADP/VirtualEdge, PeopleAdmin, HealthcareSource and HRsmart. HireRight, Inc. is an Altegrity company with worldwide headquarters located in Irvine, California and offices and affiliates around the globe. For more information, visit the company's web site at www.hireright.com.