Tulsa, Oklahoma – September 23, 2020 – HireRight, a leading provider of global employment background checks, drug testing, education verification, and electronic Form I-9 and E-Verify solutions, has received a 2020 NICE inContact CX Excellence Award for Best Cloud Implementation, announced during Interactions Live, NICE's virtual conference on Sept. 15-16, 2020. This award recognizes companies demonstrating exceptional results and leadership in implementing NICE and NICE inContact solutions to achieve business goals, reduce costs and develop best practices.
“We are proud to celebrate HireRight’s achievement in rapidly implementing a complex, wide-ranging set of requirements for its cloud contact center implementation of NICE inContact CXone,” said Paul Jarman, CEO, NICE inContact. “Innovation is a critical path to success for organizations, both in dynamic times and measured ones, as HireRight continues to demonstrate in its use of CXone and other technologies to deliver a positive consumer experience.”
The Best Cloud Implementation CX Excellence Award highlights the flawless roll-out of cloud-based solutions to deliver a complete, omnichannel customer experience suite in the cloud. By using the prebuilt CXone Agent for Salesforce, HireRight integrated multiple platforms, creating one unified interface – ultimately streamlining workflow, improving the candidate and applicant experience, and paving the way to scale for future growth.
“HireRight’s decision to implement the CXone cloud platform reflects our commitment to providing an unparalleled experience for our clients and their job candidates through continued innovation,” said Todd Baxter, HireRight’s Chief Services Officer. “We are proud to accept the Best Cloud Implementation CX Excellence Award, which reflects the efforts of HireRight team members across our organization to ensure a successful and timely implementation with no disruption to our customers. HireRight customer service is now providing a true, single-platform, omni-channel experience. Informed by a central knowledge base and adaptive training, we can more efficiently connect clients and their candidates with the best available agent to meet their specific need.”
HireRight helps more than 55,000 companies hire great talent, from small businesses across every industry to more than half of the Fortune 100. Many of the world's most innovative and successful organizations trust HireRight's technologically advanced, industry-leading products and superior customer service.
HireRight helps employers hire the right candidates by delivering global employment background checks, drug testing, education verification, E-Verify solutions, and other workforce solutions. Employers can tailor HireRight’s extensive screening solutions to their unique needs, giving them peace of mind about their hiring and vetting processes. HireRight’s platform integrates with existing HR platforms and applicant tracking systems, giving organizations and candidates the best possible experience.
HireRight has U.S. offices in Irvine, Calif., Tulsa, Okla., Nashville, Tenn., Chapin, S.C., and Dallas, Texas, and international offices in Australia, Canada, Estonia, Hong Kong, India, Japan, Mexico, the Philippines, Poland, Singapore, the UAE, and the UK. Learn more at www.HireRight.com.
About NICE inContact
NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognized as a market leader by the leading industry analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
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