HireRight, a world leader in on-demand employment screening, today announced that the company has won two 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Awards – one inOverall Satisfaction in Customer Service, and the second in Satisfaction in Speed of Service.This is the third year in a row that HireRight has been recognized with the prestigious MarketTools CustomerSat ACE award.
“High customer satisfaction levels are tightly linked to customer loyalty and long-term success,” said Scott Arnold, president and CEO of MarketTools, Inc. "We are delighted to recognize HireRight with the MarketTools CustomerSat Achievement in Customer Excellence (ACE) Award for its commitment to achieving the highest levels of customer satisfaction, and we are proud that they rely on the MarketTools CustomerSat enterprise feedback management solution as a critical component of their customer satisfaction initiatives.”
The MarketTools CustomerSat ACE Award certifies and celebrates outstanding achievement in customer satisfaction. Receiving a MarketTools CustomerSat ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer feedback processes and its outstanding performance as measured by those processes. Only a small percentage of MarketTools’ clients, already a select group highly committed to customer satisfaction, qualify for the award. HireRight earned this year’s ACE Awards based on direct feedback from its customer base regarding its leading background screening, drug screening and employment eligibility solutions.
“We are honored to again be recognized with the MarketTools CustomerSat ACE Award. The ACE Award is a testament to our commitment in delivering the best customer experience possible,” said Mike Petrullo, president and CEO of HireRight. “At HireRight, our objective is customer success and we depend on customer feedback as a key input for continuous improvement and innovation.”
About the MarketTools CustomerSat ACE Awards
Established in 2005, the MarketTools CustomerSat ACE Awards program recognizes outstanding achievement in customer satisfaction. To be eligible for a MarketTools CustomerSat ACE Award, clients must complete an application form and have conducted one or more customer satisfaction surveys during the calendar year for which the award is given. Qualifying performance is determined by a combination of customer satisfaction mean scores and top-box rating percentages maintained during at least a 6-month period during the calendar year. The customer feedback on which awards are based must be representative of the entire business, business unit or business segment to which the award applies. MarketTools ensures that the survey processes on which metrics are based are rigorous, defensible and repeatable. Surveys may use either a census of customers or representative sampling with specified minimum confidence levels and maximum margins of error.
About MarketTools, Inc.
MarketTools is the leading provider of software and services for Enterprise Feedback Management (EFM) and Market Research.The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact.As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools' premier portfolio of technology-based insight brands includes CustomerSat™, MarketTools.com™, TrueSample®,Zoomerang®, ZoomPanel® and ZoomPanel Tech™. MarketTools is a privately held company with corporate headquarters inSan Franciscoand European headquarters inLondon. For more information, please visit: www.markettools.com.
HireRight is a leading provider of on-demand employment background screening, drug and health screening and employment eligibility solutions that help employers automate, manage and control screening and related programs. Many companies, including more than 25 percent of the Fortune 500, trust HireRight because the company delivers customer-focused solutions that provide greater efficiency and faster results. HireRight also provides pre-integrated employment screening services through enterprise e-recruiting solutions from top providers such as Oracle, Taleo, SAP, ADP/VirtualEdge, PeopleAdmin, HealthcareSource and HRsmart. HireRight is an Altegrity company. HireRight worldwide headquarters are located inIrvine,Calif.with offices and affiliates around the globe. For more information, visit the company’s web site at www.hireright.com.